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Neighbourhood Watch


Police advice to TalkTalk customers

This is a message sent via Wiltshire and Swindon Community Messaging. This information has been sent on behalf of Wiltshire Police

Message sent by

Sarah Young (Police, PC - Cyber crime prevention officer, Wiltshire Police)

In view of the Talk Talk issue hitting the media today, any customers are advised to change passwords and monitor your bank accounts. If you suspect any suspicious activity contact your bank immediately and follow the advice below.

The phone and broadband provider Talk Talk which has over 4 million UK customers have that said banking details and personal information could have been accessed by hackers in a recent cyber attack.

Credit card, bank account details, names, addresses, dates of birth, email addresses and telephone numbers could all have been accessed by hackers according to Talk Talk.

The Metropolitan Police are investigating the attack and have said no-one has been arrested but enquiries are ongoing.

TalkTalk said: "We would like to reassure you that we take any threat to the security of our customers’ data very seriously. We constantly review and update our systems to make sure they are as secure as possible and we’re taking all the necessary steps to understand this incident and to protect as best we can against similar attacks in future.

"Unfortunately cyber criminals are becoming increasingly sophisticated, and attacks against companies which do business online are becoming more frequent."

“We are continuing to work with leading cybercrime specialists and the Metropolitan police to establish exactly what happened and the extent of any information accessed”.

What can those who have been affected do?

  • Contact your bank/credit card company, so that they can monitor for suspicious activity on your account.
  • Change your password for your online accounts.Use three words which mean something to you but are random to others - this creats a password that is strong and more memorable.You should change passwords often and never use the same one twice.
  • Monitor your account for any suspicious or unexpected activity.
  • Beware of targetedphishingemails. If you receive unsolicited emails never reply with your full password, login details or account details. Don’t click on any links as you could end up downloading a virus.
  • Be wary of anyone calling asking for personal information, bank details or passwords. If in doubt, just hang up. In the past TalkTalk customers have complained about receiving scam calls from fraudsters pretending to be TalkTalk claiming that they want to warn users about malware infections on their computer.
  • Watch out for signs ofidentity crime. VisitExperian,EquifaxorNoddleto check your credit rating to make sure no one has applied for credit in your name.
  • For online safety advice visitGet Safe OnlneandCyberstreewise.
  • If you have fallen victim to fraud,report it to Action Fraudand get a police crime reference number.

Update 24 September

This is a message sent via Wiltshire and Swindon Community Messaging. This information has been sent on behalf of Wiltshire Police

(Please do not reply directly to this email, please use the Reply button at the bottom of this message)

Message sent by

Elizabeth Duncan (Police, Community Support Officer, Chippenham)


15th Sept- 18th Sept- Burglary at The Parklands, Hullavington. Unknown suspect has gained entry to house by smashing the rear window. An untidy search has been carried out and jewellery stolen.

On 20/09/15 between 1900hrs and 2300hrs- Unknown suspect/s have removed bicycle from rear garden at a property in Moorlands in Chippenham.

With winter on its way- some of us will be filling our oil tanks. Protect your oil tank from thieves. Here are a few quick tips :

If possible site the tank so that it is visible from the house and as far away as possible from roads, paths and other public routes.Lock the filler cap with a good quality padlock.Check the amount of oil in the tank regularly.Plant defensive shrubs (thorny) around your fuel tank e.g. Holly.

Royal Mail email scam

Message sent byAction Fraud (Action Fraud, Administrator, National)

The victim receives an email purporting to be from the Royal Mail stating that they are holding a parcel/letter for the victim. The victim is then required to contact the Royal Mail to arrange for the item to be resent/collected.

By following the instructions within the email the CryptoLocker virus is subsequently downloaded to the victim’s computer. This virus encrypts files on the victim’s system and requests a ransom be paid in order for the files to be decrypted.

Additional incentive is added for early repayment as the ransomware states that the cost of decrypting the files will increase the longer the fine is outstanding.

Protect yourself:

  • Look at who the email is addressed to. Is it generic or specifically addressed?
  • Look at the quality of the images included on the email. Are they of sufficient high quality that they could come from Royal Mail?
  • Do not open attachments from unsolicited emails regardless of who they are from.
  • Do not click on the link supplied. Instead, go to the relevant website and log in from there.
  • Check the address of any email received to see if it appears legitimate.


If you believe that you have been a victim of fraud you can report it onlinehttp://www.actionfraud.police.uk/report_fraudor by telephoning0300 123 2040.

Beware bogus fish sellers

Message sent byMark Jones (Police, Media Officer, Wiltshire)

Operation Arwen is a National Trading Standards Operation targeting the selling of fish door to door by salesmen from the North of England.

Customers find themselves forced into buyinga vast amount of fresh fish. The volumesand the price charged are never discussed.

The victims are often told to enter their card PINs without checking the amount charged. It is only later that the amounts paid are discovered to be excessive.

There are various tactics and techniques used, e.g. telling the victimto go outside in direct sunlight to complete the transaction and holding the machine into the sun at the time payment is requested. The receipts are put in the bags of fish, which allows the receipt to become wet and unreadable.

The salesmen will often target old peoples complexes,offering "a pensioners' special deal." The salesmen do not provide any prices for the fish and neither do they carry price lists. Victims are often supplied with a mixture of fish, which consists mainly of Hake and Coley -cheaper varieties of fish.

There have been a number of reported cases of over charging in Wiltshire - an incident in Marlborough andBromham and two in Melksham.

Detective Sergeant Andrew Lemon,Wiltshire Police, said: "This isblatantly over charging and targeting members of the public who are vulnerable and elderly.

"On Tuesday 2nd June 2015, two males were arrested in Market Lavington on suspicion of Fraud by False Representation. They have been released on conditional police bail. They are aged 54 and 21 and are from the North East of the UK.

"We are appealing to members of the public, who may have purchased fresh fish from a door to door salesman or from a company called North Shore Fish, based in Durham, to come forward. We also want to hear from anyonewho believes they may have been over charged or has any other concerns in relation to incidents like these.

"Please contact myself, Detective Sergeant Andrew Lemon at Wiltshire Police on 101, anonymously via Crimestoppers on 0800 555 111 or call Wiltshire Trading Standards Department on 0300 456 0107.


Alistair Caie 2014